Symptom index

Troubleshooting by symptom

Most people arrive with a behaviour rather than a code. Find what the system is doing, work through the checks that are safe to make, and stop where the guide says a technician takes over.

13 symptom families publishedHomeowner checks markedStop points stated
Before you start
  • Leave the system off if you smell burning or see scorching.
  • Do not open electrical compartments. Capacitors hold a charge.
  • Refrigerant work requires certification in both the US and UK.
Not cooling

Not cooling

The system runs but room temperature does not fall, or it blows air that is not cold.

1 guide
Not heating

Not heating

Heating mode is selected but the system delivers cool air, short cycles, or sits in defrost.

1 guide
Water leaking

Water leaking

Condensate escapes the drain pan or line and appears on the wall, ceiling, or floor.

1 guide
Will not start

Will not start

No response to the remote or controller, or the unit powers up and stops immediately.

2 guides
Communication fault

Communication fault

Indoor and outdoor sections cannot exchange signals, usually shown as a specific fault code.

7 guides
Sensor fault

Sensor fault

A temperature or pressure sensor reads out of range, is open, or is shorted.

1 guide
Protection shutdown

Protection shutdown

The control board has stopped the system on a protective limit such as pressure, current, or module temperature.

5 guides
Ice and frost

Ice and frost

Ice forms on the indoor coil, the outdoor coil, or the refrigerant lines.

2 guides
Noise and vibration

Noise and vibration

Rattles, hums, gurgles, or clicks that changed from the system's normal operating sound.

1 guide
Odour and air quality

Odour and air quality

Musty, sour, or burning smells and airborne dust traced to the HVAC system.

1 guide
Remote and controls

Remote and controls

Remotes, wall controllers, and apps that do not respond, pair, or hold a setting.

1 guide
Running cost and efficiency

Running cost and efficiency

Higher energy use, constant running, or performance that dropped compared with previous seasons.

1 guide
Maintenance

Maintenance

Filter cleaning, coil care, seasonal checks, and the service intervals manufacturers publish.

1 guide